90 Day No-Nonsense Guarantee
Bought something from us? Don't like it? Doesn't fit? Don't want it anymore? Don't worry...
Our 90 Day No-Nonsense Guarantee means that whenever you receive an order from us, you have 90 days to perform an exchange or get a full refund. You get complete peace of mind, no questions asked. Contact us at firstname.lastname@example.org or click here.
How do I return an item?
On your email to us make sure you tell us:
- Your order number.
- Which item(s) you wish to return.
- The reason for returning.
- Want an exchange? Tell us what you'd like to replace your item with.
- Or let us know if you want a full product refund.
We reply to all exchange and refund queries within one working day.
To return an item for a refund or exchange:
- Pack all items in the original packaging.
- The items must be returned in new condition with all tags attached, in original packaging with all paperwork, parts and accessories to insure full credit.
- Make a note on the delivery note if you want an exchange or a refund.
- Place the delivery note in the package.
- Return package with shipping charges prepaid to the below Returns Address.
- If you are outside of the UK, please email us at email@example.com for an alternative delivery address.
- Please ensure that you acquire a post office receipt.
UK Return Address:
Push Merchandising Ltd, PO Box 5193, Bath, BA1 0UD
- Allow 3-5 working days once the goods have reached us to process returns.
- Any returns received after 90 days will not be processed.
- All refunds will be credited back to the original method used to place the order.
- Credit/debit card transactions can take 3-5 working days to show on your bank statement.
- Please ensure your account details are current and up-to-date, as we may need to contact you regarding your return via email or telephone.
Shipping & Handling
Customers are accountable for return shipping charges unless the goods are faulty.
Incorrect or Faulty Goods
Goods are the customer's responsibility until they arrive with our customer service team.